Returns Policy

At Tova Skin London, we are committed to your satisfaction and want you to feel confident with every purchase. Please read our returns policy carefully.

1. Returns Eligibility

  • Products can be returned within 14 days of receipt.

  • Items must be unused, unopened, and in their original packaging.

  • Skincare products that have been opened or used cannot be returned for hygiene and safety reasons.

2. How to Return

To initiate a return:

  1. Contact our customer service team at [insert email address] with your order number and reason for return.

  2. You will receive a confirmation and instructions for sending the product back.

  3. Return the item using a tracked shipping method. We recommend keeping the receipt until the return is confirmed.

3. Refunds

  • Once we receive and inspect your return, we will process your refund to the original payment method.

  • Refunds are typically processed within 5–10 business days.

  • Shipping costs are non-refundable unless the return is due to a faulty or incorrect item.

4. Exchanges

  • We do not offer direct exchanges. If you wish to swap products, please return the original item for a refund and place a new order.

5. Damaged or Incorrect Items

  • If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with a photo of the product.

  • We will provide a replacement or full refund, including shipping costs.

6. Shipping Returns

  • Customers are responsible for the cost of returning non-faulty items.

  • We recommend using a tracked service to ensure safe delivery.

7. Contact Us

If you have any questions about returns, please contact us at:

Email: hello@tovaskinlondon.uk

We’re here to ensure your Tova Skin London experience is smooth, safe, and satisfactory.