Privacy Policy

Privacy & Cookie Policy – Tova Skin London

At Tova Skin London, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website or purchase our products.

1. Information We Collect

When you interact with our website, we may collect the following information:

  • Personal information: name, email address, phone number, billing and shipping addresses

  • Payment information: card details processed securely through our payment provider (we do not store full card details)

  • Website usage data: IP address, browser type, pages visited, time spent on pages, and referral sources

  • Marketing preferences: newsletter subscriptions and communication preferences

2. How We Use Your Information

Your personal data is used for the following purposes:

  • To process and fulfil orders, including delivery and refunds

  • To communicate with you about your order or account

  • To improve our website, products, and services

  • To send marketing communications if you have opted in

  • To comply with legal obligations

3. Sharing Your Information

We will never sell your personal information. We may share your data with:

  • Trusted service providers for order processing, shipping, or payment

  • Marketing partners for email campaigns (if you have opted in)

  • Legal authorities when required by law

4. Cookies

Our website uses cookies to improve your browsing experience. Cookies may be used to:

  • Remember your preferences and settings

  • Analyse website traffic and usage

  • Deliver personalised content and advertising

You can manage or disable cookies via your browser settings. Please note that some features of the website may not function properly if cookies are disabled.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, or misuse. Payment information is processed securely through PCI-compliant providers.

6. Your Rights

You have the right to:

  • Access, correct, or delete your personal data

  • Withdraw consent for marketing communications

  • Request a copy of the data we hold about you

  • Object to processing or request restrictions

To exercise your rights, please contact us at [insert email address].

7. Children

Our website and products are not intended for children under 16. We do not knowingly collect personal data from minors.

8. Changes to This Policy

We may update this policy periodically. Any changes will be posted on this page with a revised effective date.

9. Contact Us

If you have any questions about our privacy or cookie practices, please contact:

Email: hello@tovaskinlondon.uk

Effective Date: 20th January 2026